Privacy Policy
How we collect, use, and protect your information
Privacy Policy
Last Updated: January 15, 2026
Darling Eco Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
When you use our services, we may collect:
• Contact Information: Name, email address, phone number, and physical address
• Service Details: Information about items you need removed, preferred pickup dates, and special instructions
• Payment Information: Credit card details and billing address (processed securely through third-party payment processors)
• Communication Records: Emails, phone calls, and chat messages with our team
Automatically Collected Information
When you visit our website, we automatically collect:
• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, and click patterns
• Location Data: General geographic location based on IP address
How We Use Your Information
We use collected information to:
• Provide Services: Schedule pickups, process payments, and deliver our junk removal services
• Communicate: Send confirmations, updates, and respond to inquiries
• Improve Services: Analyze usage patterns to enhance our website and services
• Marketing: Send promotional materials (with your consent)
• Legal Compliance: Meet regulatory requirements and protect our rights
Information Sharing
We do not sell your personal information. We may share information with:
• Service Providers: Third parties who help us operate our business (payment processors, email providers, analytics services)
• Partners: Local recycling facilities and donation centers (limited to necessary service information)
• Legal Requirements: When required by law or to protect our rights
Data Security
We implement industry-standard security measures to protect your information:
• Encryption of data in transit and at rest
• Secure data storage on protected servers
• Regular security audits and updates
• Employee training on data protection
Your Rights
You have the right to:
• Access: Request a copy of your personal information
• Correction: Update inaccurate information
• Deletion: Request removal of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Receive your data in a portable format
Cookies and Tracking
We use cookies and similar technologies to:
• Remember your preferences
• Analyze website traffic
• Improve user experience
You can control cookies through your browser settings.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.
Contact Us
For privacy-related questions or requests:
• Email: privacy@darling-eco-solutions.com
• Phone: (872) 314-3939
By using our services, you agree to the terms of this Privacy Policy.